SharePoint Training Scotland

How do I answer a call in Teams?

People who have not had training in our Microsoft teams end user course always ask about how they should answer a call in teams.

Our videos below demonstrate how to answer a call on all three Microsoft teams products.


  • When a call comes in, desktop and web users will get a notification appear in the bottom right of their screen, whereas a mobile user will have their entire screen taken over by the call notification.
  • for Desktop and web users there will be three buttons; start a video call, start a voice call, reject the call
  • For Mobile users the screen will only have the option to accept or reject the call.
  • Selecting a video call will start a call with any video recording devices turned on.
  • Selecting a voice call will start a call without any video recording devices turned on so that it is a voice only call.
  • A user can choose to turn on or turn off their video recording devices at any time during the call
  • This is one of the topics covered in our Microsoft Teams End User Course. Take the course today to learn everything you will need to know to use Microsoft Teams effectively and impress your colleagues.

    Microsoft Teams is more than just a communications tool, it can also be a powerful collaboration tool for teams of users within an organisation. If you are interested in learning to administer Microsoft Teams rather than becoming an End User then the Microsoft Teams Admin Course may be of interest as it teaches a user to be able to create and maintain teams for your organisation so that they can collaborate seamlessly.

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